UPDATE: October 20th, 11:30PM EST
Turns out a wacky kernel failure caused the design:related app to require a rebuild from scratch. As fun as that sounds, we ran through the whole process a couple times and have been testing all of the functionality. The site should start to come back online for most people tomorrow morning, but it might take up to 24 hours to reach everyone. Thanks for your patience!
UPDATE: October 19th, 6:00PM EST
We came up with a plan last night after getting to the root of the problem. Something unusual happened to our server connections due to a hardware crash, which has slowed things down considerably in terms of getting the site back online. Unfortunately, the process is a bit time consuming, but we’ll post any additional updates here.
Apparently one of Amazon’s cloud servers crashed last night, which took down the design:related site/service with it. We ran into a snag after their servers restarted, and we’re working on fixing this asap to get things back online just as soon as we can. We apologize for the inconvenience!