Network issues affecting design:related along with all of the hosting company’s Dallas sites is down due to network issues affecting all sites with our service provider. They’re working to correct it ASAP. (See update below) … We are putting up the information as it comes through, and we are very sorry for the inconvenience!


Update 10:00PM EST: The main site started to come back online as of  about 2 and 1/2 hours ago. We are continuing to monitor things as Rimu Hosting restores service for all of their customers after a major power outage event. 


Update 3:00PM EST: Our service provider, @rimuhosting has posted a tweet linking to a forum thread about what’s going on with the server farm in Dallas.

“There has been an issue affecting one of our 6 service entrances. The actual ATS (Automatic Transfer Switch) is having an issue and all vendors are on site. Unfortunately, this is affecting service entrance 2 in the 3000 Irving facility so it is affecting a lot of the customers that have been here the longest…

Our electrical contractors, UPS maintenance team and generator contractor are all on-site and working to determine what the best course of action is to get this back up.”

In basic terms, this results to a wide-scale power outage that has affected all of their customers who host in Dallas, including design:related, with an unknown ETA for when it will be back online (ETA was posted around 5:30PM EST). Rimu is working on restoring services as soon as they can. Toggl’s support page has a long thread on the work that is currently underway.

We have been working with RimuHosting in some capacity since 2007, and we were really hoping they would be a large-scale solution for design:related’s architecture in 2011 and beyond. Our small team is actively discussing making some major changes in the near future so that we can prevent issues like this from occurring again down the road. This is likely to include a transition to more cloud computing and additional server redundancy. We have been using Amazon S3 to store/serve images for some time now, and we will be working on optimizing our app to best compliment this as well. 


We sincerely apologize for the issues, and we thank you again for your patience as we continue to build and enhance the design:related platform.



Check back for updates here and on Matt Sung’s twitter.

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